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Returns Policy

RETURNS POLICY

 

Thanks for shopping at My Site  (www.quillingcard.co.uk)

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 14 days calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, and in the same condition that you received it.

Your item must be in the original packaging.

You must provide the original delivery number with your returned item.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to the card or account used to pay for the original purchase. . You will receive the refund amount usually within 5-7 working days from date of notification.

For each purchase there is an inclusive delivery cost of £1.00 that will not be included in any refund.  This amount will be deducted from the original purchase price.

 

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.